This resource list serves to share City & Partner Digital Inclusion information for the Austin community amidst the COVID-19 Pandemic.
The DECA COVID-19 Community Resource list is organized into four categories: General Resources, Internet Service Provider Information, Computer Access, and Using the Internet and Online Learning Resources.
Please add your DECA COVID-19 DECA resource sharing & updates here. This form is intended to serve as a clearinghouse for the Digital Empowerment Community of Austin (DECA) efforts in response to the COVID-19 pandemic. Feel free to fill it out as often as you may need, to ask for and offer help, and simply to share an update on your organization’s efforts.
This category represents a collection of general resources from key stakeholders, anchor institutions, and community based organizations.
ACC Resource List - Resources for all community members, not just ACC students, in the time of COVID-19
Community Resources - City of Austin COVID-19 website
COVID Resource List - From Council Member Greg Casar's office
Mission Capital - Resources during COVID-19 for non-profits
Federal Communications Commission (FCC) Resource Website to alert consumers to scam phone calls and texts related to the COVID-19 virus.
This category provides information regarding the Internet accessibility options from our area Internet service providers in response to COVID-19.
List by National Digital Inclusion Alliance (NDIA)
Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge,” AT&T will continue to support our customers through June 30, 2020, for residential or small business customers who notify AT&T that they are unable to pay their bills due to disruptions caused by the coronavirus pandemic, AT&T will:
Not terminate any postpaid wireless, home phone or broadband residential or small business account.
Waive any late payment fees for postpaid wireless, home phone or broadband residential or small business, U-verse TV or DIRECTV customer.
Waive domestic postpaid wireless plan overage charges for data, voice or text for residential or small business wireless customers.
Keep AT&T public Wi-Fi hotspots open for anyone who needs them.
AT&T is offering Internet access to qualifying limited income households for $10/month through the Access from AT&T Program. Eligibility has been expanded to households participating in the National School Lunch Program and Head Start.
AT&T prepaid services allow customers to pay in cash and do not require a contract or credit check (this includes hotspots). AT&T is currently offering $15/2GB. Plans can be purchased at Authorized Retailers, AT&T Retail stores, and national retailers (Wal-Mart, Target, grocery stores, pharmacy’s, etc). Customers can also purchase prepaid refill cards to to be used towards the customer’s plan.
Charter is offering free Spectrum broadband and Wi-Fi access to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps through June 30, 2020. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
Charter is not requiring credit or debit cards for the free Spectrum Internet/Spectrum Internet Assist offer. There may be a prepayment required if the customer orders a service over and above the offer (video, phone) or if there is a current unpaid past due amount. However, a credit card or debit card is still not required as Charter will accept cash payments at Spectrum stores and various third-party payment locations like Western Union, Money Gram, Wal-Mart, and H-E-B. This offer is available through June 30, 2020. More information is available here.
Google Fiber offers the Broadband product in the most digitally divided areas of Austin.
For $15/month, residents in the eligible areas are automatically qualified to sign-up.
Residents should call in to see if they are eligible (866-777-7550).
In response to COVID-19, Google Fiber has increased the upload and download speed for Broadband customers -- from 25 mbps per second to 100 mbps per second -- at no cost.
In line with the FCC's Keep Americans Connected pledge, Google Fiber will ensure that no customers lose their connection to the Internet as a result of financial difficulties caused by COVID-19. Austin customers who receive a delinquency notice and are impacted by COVID19 can contact Google Fiber via phone, email, or chat.
More information about Google Fiber's COVID-19 Community Support is available here.
Grande will keep service connected to those disadvantaged by the COVID-19 pandemic.
For those experiencing financial hardship as a result of recent events pertaining to COVID-19, special arrangements can be made available to keep services active, including deferring payments and waiving late fees due to economic situations caused by COVID-19 coronavirus.
Grande offers Internet First, as part of their COVID response. It’s a low-cost internet offer for low-income residents similar to Comcast Internet Essentials (for new customers, first 60 days free, 25 Mbps, no installation cost or contracts, etc). This link is to a flyer and more information for RCN/Grande is on the Internet First webpage (https://www.internetfirst.com/) and select Texas.
This category provides information regarding area Wireless Service Providers in response to COVID-19.
Boost Mobile will automatically receive complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3 through April 30, 2020. Boost will waive reactivation fees for customers through April 30, 2020.
Cricket is waiving the reactivation fee and the Automated Phone System fee that applies to service payments. Cricket is adding data for new and existing customers to capped and unlimited voice and data plans for a limited time.
Most consumer customers on metered data (not Unlimited) plans will receive Unlimited data for 60 days (or a minimum of 2 bill cycles). Sprint will provide an additional 20 GB Mobile Hotspot per month per line for customers that already have Mobile Hotspot in their plan for 60 days (or a minimum of 2 bill cycles). Sprint will also provide 20 GB Mobile Hotspot per month per line to any customer that has a capable handset and does not have Mobile Hotspot today for 60 days (or a minimum of 2 bill cycles).
T-Mobile introduced T-Mobile Connect, its lowest prices smartphone plan ever, and added lower-cost options for Metro by T-Mobile to help ensure everyone has an affordable option to get and stay connected during these challenging times.
Verizon will waive overage charges and late fees to support customers who may be financially affected by the COVID-19 crisis. Verizon will add 15GB of high speed data for wireless consumer and small business customers to be automatically applied with no customer action necessary.
The Public Access Computer Lab at the DeWitty Training & Resource Center is CLOSED to the public at this time. Austin Free-Net staff will make themselves available by APPOINTMENT ONLY in order to help meet your essential workforce needs.
IF YOU NEED HELP WITH THE FOLLOWING ESSENTIAL SERVICES:
Job Skills Training
Social Services Application(s)
Other essential needs requiring computer or internet access urgently
Austin Free-Net can assist! Please call: 512-974-1463 or email: [email protected] to make an appointment. This modification aligns with extended contractual operations and staffing through the updated ‘Stay Home – Work Safe’ Order in effect until May 8, 2020 at 11:59 p.m.,
Austin Free-Net (AFN) is the point of contact for donating computers, Chromebooks, tablets and IPads to AISD students and their families.
AFN is accepting gently used or like new devices with Windows 10 or higher operating systems.
Prefer that machine is reset to factory settings if possible, and any personal items deleted.
All cords and accessories should be included as part of the donation.
AFN is unable to repair or replace any hardware or accessories at this time.
The initial focus is on AISD families in need as 40% of our school-aged families lack access to internet and technology and we are working to fill a gap of about 15,000 devices for these families in need.
Austin Free-Net Computer Donation Email Contact: [email protected] Phone Contact: 737-238-6787
Science, Technology, Engineering, and Math (STEM) Resources
TXGCP - STEM and educational resources
Stem-At-Home - Provided by Girlstart to empower families and communities in STEM learning
Distance Learning and Online Learning Resources
Kahn Academy - Free, world-class education for anyone, anywhere
Homework Help - Accessed through the Austin Public Library system. Free full privilege library cards are avilable to all Austin ISD students and Del Valle ISD students, librarians, and teachers. They have access to APL's complete virtual library resources 24/7.
Financial Literacy Resources
bettermoneyhabits.com - Learn how to improve finances to achieve goals and plans for the future
Virtual Participation Resources